Clay Thursday, 1 June 2017 08:11
Host: c-174-50-66-76.hsd1.nm.comcast.net
I suspect come display configuration changed with the update. Do you see similar issues with other programs? One thing to try is to change your display settings. Failing that, you can change the fonts within NM Collector Software. You can change the fonts through the Format > "Change All Fonts" menu item

Clay Saturday, 27 May 2017 14:42
Host: 66-87-97-20.pools.spcsdns.net
Thanks. I did not realize the download links are broken. I will investigate why this evening when I can get back to my computer.

Clay Saturday, 27 May 2017 19:33
Host: c-174-50-66-76.hsd1.nm.comcast.net
Problem resolved, you can now download the legacy version upgrades.

Clay Saturday, 27 May 2017 15:01
Host: 66-87-97-20.pools.spcsdns.net
OK, I'll provide info later this evening.

Clay Saturday, 27 May 2017 19:15
Host: c-174-50-66-76.hsd1.nm.comcast.net
OK, so what you need to do is download and install the newest version of the software from here:

Then copy your nmcswDB folder from backup to the new installation in the NMCollectorJE\NMCollectorJE.app\Contents\Resources folder. It is best to delete the nmcswDB that came with the new install before you copy your nmcswDB folder in its place.

Clay Sunday, 14 May 2017 07:46
Host: c-174-50-66-76.hsd1.nm.comcast.net
In general, this message says that it cannot connect to the database either because it is already locked or it was encrypted and something changed in the encryption settings.

Hopefully the problem is the former. Please close all of your windows on your computer and look for any hidden windows that might be a copy of NM Collector running that you do not know about and shut it down. If you can't find any, please try shutting your computer down and then restarting it to clear anything that might have a lock on the database.

If that does not solve the problem then we might be able to recover as follows:

1. locate the file named app.props and make a backup copy of it in case you need to recover it.

2. in the original app.props file, look for a line that reads "encrypted=no" and change it to read "encrypted=yes"

Try running nmCollector again.

RDM Monday, 15 May 2017 15:02
Host: pool-100-4-101-216.nrflva.fios.verizon.net
Clay,
Thanks for the quick response! I am not at all computer savvy, so I apologize in advance if I am below your level! The only PROPS file I see in my USB menu is a "configuration.props" file, and it will not open either. I have tried it on three separate computers multiple times after a series of shut down/ start up cycles and it is always the same message. Checked the task manager and it's definitely not running in the background... Again, I apologize for my computer ignorance! Do you have any other ideas?! Thanks very much for your help!

RDM Wednesday, 17 May 2017 10:25
Host: pool-100-4-101-216.nrflva.fios.verizon.net
configuration.props is open and doesn't have any info about encryption...

Clay Wednesday, 17 May 2017 18:43
Host: c-174-50-66-76.hsd1.nm.comcast.net
Is there a backup somewhere that you can try? I'm afraid there is nothing we can do about this one. If you want you can mail it to me and I can see if I can get to the data somehow. If you want to try that you can send it to:

Clayton J. Pryor
C/O R. B. White, P.C.
9007 Washington NE
Suite A
Albuquerque, New Mexico 87113

Sorry about that.

RDM Friday, 19 May 2017 13:12
Host: pool-100-4-101-216.nrflva.fios.verizon.net
Clay,
Could we possibly try a phone call first before I send it out?

Clay Friday, 19 May 2017 18:13
Host: c-174-50-66-76.hsd1.nm.comcast.net
Unfortunately I have to see if I can recover your data using my development environment. Hopefully the database is not encrypted because if it is I will not be able to recover it.

RDM Monday, 22 May 2017 11:56
Host: pool-100-4-101-216.nrflva.fios.verizon.net
Clay,
Unfortunately I have a family emergency I have to deal with for the next week or so. I will see if I cannot find someone more computer savvy than me to try and access the data, but if not, I will send it along your way. I will let you know before I send it! Thank you again for all your help thus far

Clay Wednesday, 10 May 2017 17:41
Host: c-174-50-66-76.hsd1.nm.comcast.net
Yes. However, you will need to follow these instructions: [www.nmcollectorsoftware.com]

Thanks

Clay Pryor Tuesday, 18 April 2017 19:20
Host: c-174-50-66-76.hsd1.nm.comcast.net
Probably the only way is to duplicate the original file structure including the drive designator. Is there any way you can use C drive and copy the photos to the exact same directory structure as before?

Thanks,

Clay Pryor Tuesday, 18 April 2017 19:31
Host: c-174-50-66-76.hsd1.nm.comcast.net
You will need to copy your old database and associated configuration files to the new installation. Based on the version number, you are using the old NM Gun Collector Software so those files will be:

nmgcsw.mdb
security.mdb
auxNMGCSW.mdb
nmgcswu.ini
Startup.ini

Clay Friday, 14 April 2017 20:01
Host: c-174-50-66-37.hsd1.nm.comcast.net
Thank you for taking time to leave positive feedback. :)

Clay Pryor Monday, 10 April 2017 18:08
Host: c-174-50-66-37.hsd1.nm.comcast.net
Yes, 2.5.4 is pretty old. I would suggest upgrading to 3.1 first. You can just copy your data (the nmcswDB folder) from the 2.5.4 installation to the 3.1 installation. To avoid any issues I would delete the nmcswDB folder from your 3.1 installation before you copy it over from the 2.5.4 installation.

Clay Pryor Monday, 10 April 2017 18:10
Host: c-174-50-66-37.hsd1.nm.comcast.net
Do you not see it under the Options > Activation > Status/Activate menu?

SPENCER GILBERT Tuesday, 11 April 2017 14:08
IP: 47.196.61.103
No, when I open the options tab there is no subscription or activation option
there.

Spencer Gilbert Tuesday, 11 April 2017 14:51
IP: 47.196.61.103
I think I have resolved the problem. I redownloaded the program and seems to be working now.