Troubleshoot Activation

99.99% of the time activation problems are the result of not properly entering the activation key into the activation window.  If you email me with an activation problem all I can do is test it on my system and show you the following screen captures.  Please review them first and make sure you are properly entering both your Customer ID and your Activation Key as illustrated below.

1.  Please start NM Collector and select Options > Subscription > Status/Activate to get to the activation screen

Activation Window Menu

2.  Copy and paste both your Customer ID and Activation Key from the activation email and paste them as follows in the activation screen:

Activation Window

3. This will be the result if you do it right. I promise!

Activation Result

4.  You may have to shut down NM Collector and restart it to see the activation in the title.